Where do I access my Subscription info and Billing info?
Although all our client, gift billing is done natively through the Registry App, we separate out our billing to Partners to use a separate shopping cart. This is partially for security but also...
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updated 7 months ago
Where do I access my subscription portal? (video)
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updated 7 months ago
Is there a contract to sign for service?
No. We provide Terms of Service related to the Subscription and do not require a contract signature. Enterprise or Custom Marketing services may require a contract.
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updated 7 months ago
Can we get a SLA, service level agreement?
Yes. A standard SLA is available on request. Our Customer Service and Support plans come with a SLA to outline our uptime and customer response time commitments.
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updated 7 months ago
Is special pricing grandfathered?
Is special pricing grandfathered? Yes. Early adopters are set with special pricing. Will price increase when we renew our subscription? ...so No. We do not increase pricing on our early adopter...
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updated 7 months ago
Do you offer geographic exclusivity?
Do you offer geographic exclusivity? Can we 'own' our local city, county, region, zip codes? No, we do not offer local exclusivity on the base level Partner platform accounts. We are...
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updated 7 months ago
Can Partners be invoiced and pay by check?
No, we do not invoice for the base Unlimited registry partner plan. All billing is done through the Manage Subscription portal. Marketing Programs over $5,000/mo may be invoiced in advance and...
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updated 7 months ago
Can we share an account as a lending Team?
Yes, no problem. Using a single account for a Lending Team is not a problem. However, there is only one Co-Branding slot on the dashboard. ...so your client's will see: The ABC Lending Team...
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updated 7 months ago
Can I get more users for my division or company?
Yes, volume billing is available where one charge covers a group of accounts. Reach out to us on support chat to discuss or book a call at https://book.downpayment.gift/ How does enterprise...
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