Support

How to obtain support

I need to report a BUG or I got a 500 server error!

Ouch, we try to avoid any problems in production but sometimes code gets out or the database is in an untested state that results in a server error, bug or 500 code server error. Please email...

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By Loren Winzeler

updated 8 months ago

In App Help Widget - Searching Help

Clicking on the "life ring" aka life-preserver widget in the lower right will bring up the help desk and search window. You may search the help articles available, open a ticket, and view the...

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By Loren Winzeler

updated 8 months ago

In App Live Chat

Live Chat is a the fastest way to receive support.   Make sure you are logged in and it'll know who you are when you start the chat.

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By Loren Winzeler

updated 8 months ago

Partners, How to use in app Live Chat (video)

Have a question?   Just chat in the Live Chat window in-app.  This is the fastest way to reach out. It's not perfect and we are often not available to respond in minutes, but we try!

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By Loren Winzeler

updated 8 months ago

How to book a setup, on-boarding 1:1 call?

Head over to    https://book.downpayment.gift / Select on-boarding call and find a time slot that works for you and/or your team. Onboarding calls are held on Zoom with screenshare and camera/mic....

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By Loren Winzeler

updated 8 months ago

How do I made a suggestion or leave feedback?

We love your feedback, good or bad!  We need your suggestions on how to make this tool more helpful to you and your clients. Please make suggestions.    Open a chat.  Start a help ticket, email...

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By Loren Winzeler

updated 8 months ago

How to book a 1:1 strategy session?

Let's say you are completely setup and going but you are having little success with the platform or with marketing the down payment registry concept.  Book a 1:1 strategy session to see how we can...

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By Loren Winzeler

updated 8 months ago

Do you have a changelog for updates or roadmap?

Although more of a update log or changelog, this link will serve for roadmap and feature notifications too. The Category is tagged as Roadmap for future items. Partner Changelog and Roadmap...

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By Loren Winzeler

updated 8 months ago

Shortcut to Client Help (video)

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By Loren Winzeler

updated 8 months ago

Shortcut to Client Help

Click on the "?" Question Icon in the upper right header and you'll have a new tab opened to the client - consumer help desk.      https://help.downpayment.gift/

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By Loren Winzeler

updated 8 months ago

Partner Dashboard - In App Help Widget (video)

How to search the partner knowledge base without leaving the Partner Dashboard.

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By Loren Winzeler

updated 8 months ago

In App Updates (video)

Hit the Bell inside the Registry App while logged in and a screen will fly over from the right.    See Also:   Partner Changelog and Roadmap    https://roadmap.downpaymentproject.com/ Consumer Road...

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By Loren Winzeler

updated 8 months ago

What should we do once we are in the Registry App?

What should we do once we are in the Registry App? When I log in, all I see is an Add Registry button. What are the best practices to get clients? Our goal is not simply give you another list of...

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By Loren Winzeler

updated 8 months ago

Where can I get training?

Where can I get support training? 1) book a 1:1 strategy call   https://book.downpayment.gift/ 2) Check out webinar replays https://webinars.downpayment.gift/replays...

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By Loren Winzeler

updated 8 months ago