Stripe Platform, what is it and why do we use it?
Stripe is our backend transaction platform. Stripe handle the secure process of credit and debit cards and transferring registry funds to home buyer accounts. They handle identify verification of...
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updated 8 months ago
Can we share an account as a lending Team?
Yes, no problem. Using a single account for a Lending Team is not a problem. However, there is only one Co-Branding slot on the dashboard. ...so your client's will see: The ABC Lending Team...
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updated 8 months ago
What is the max registry goal?
The max registry size is $10,000. This limit can be removed by support on a one-off basis based on a fraud evaluation. See Also: individual contribution limits.
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updated 8 months ago
What is the max individual contribution limit?
The max contribution limit is $10,000 This can be removed by support on a one-off basis based on a fraud review. The max pledge is the same as the registry goal, but we plan to revisit. Pledge...
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updated 8 months ago
When are the Registry funds available?
Funds are deposited to the client account, attached in Stripe after 7-days . This can be changed by contacting support and based on account age and fraud assessment. Larger transactions or...
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updated 8 months ago
Do you have a SOC 2 compliance report?
Our bank requires a specific security audit like a SOC 2 compliance report or others. Do you have a SOC 2 compliance audit? No, not currently. (8/2020) These factors are important to us so I...
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updated 8 months ago
Are you PCI compliant?
Yes. We implement security to Stripe Connect for card holder data. We do not store any card holder data in our database. In fact, the code to accept cards is provided by Stripe. Our service...
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updated 8 months ago
Are Partners on the hook for Fraud charges?
No. Fraudulent charges are an issue for the platform (that's us), the Stripe Connect Express account holder (the registry owner), Stripe, and the Visa/MC/AMEX issuing banks. By default, a true...
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updated 8 months ago
Where is my Partner Account and password?
I ordered an account and filled the on-boarding form? Where is my account and password? For security reasons, Partner Account creation requires approval. Partner's are given the power to add...
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updated 8 months ago
Where is downpayment.gift hosted in the cloud?
We run on cloud servers hosted by DigitalOcean. They are physically located in the US and redundant data centers.
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